If you have an VIVEPORT store question for us, simply click on on the right bottom corner of the page, then click on "Contact us" to send us an ticket.
If you need VIVE Hardware assistance such as wireless adapter issue, HMD not tracking, base station, or damaged hardware.
Please contact VIVE Livechat support. VIVE Livechat support will guide you through troubleshooting steps and set up RMA for you if necessary.
To report an technical issue, simply go to Settings in VIVEPORT Desktop App, and Report issue.
If you do not have VIVEPORT Desktop App installed, kindly download the VIVE-Feedback and report your issue.