Currently VIVEPORT only supports Windows 7, Windows 10, and Windows 8.1, kindly check if you have the supported Windows OS.
Please follow the below troubleshooting steps to download contents:
- Check if you are connected to a stable internet connection, switch to a different wired or wireless connection, if possible.
- VIVEPORT supports more than one method of downloading, When you encounter error codes such as internal error, kindly restart the download process by clicking on the button and start again to switch downloading method.
- If the above steps did not solve your problem, kindly go to VIVEPORT Desktop App Settings and report issue to send us a ticket. If you are unable to access Settings or Report issue, please download VIVE-Feedback and report your issue.